Fantove is committed to providing the best service. We understand that in some cases a refund may be necessary, and we’re here to help if you need to return an item.
Pre-custom Sex Dolls
Pre-custom Sex dolls are orders purchased directly according to the options. We will provide you with a refund based on the order’s processing status.
- Order canceled within 1 business day: You will receive a full refund.
- Order already in production or completed: You will receive a 50% refund of the order amount.
- Order already shipped: We do not accept cancellations or changes once the order has been shipped. For shipping delays, please refer to our Shipping Delays policy.
- Order received: If the product you receive has any damage, please refer to our Warranty Policy.
Fully Customized Dolls
Fully customized dolls are created based on the pictures you provide. Due to the personalized nature of these products, we cannot offer a full refund. Refunds are issued based on the stage of the customization process:
- If you request a refund before confirming the 3D file, we will refund 70% of the amount paid.
- If the doll is already in production or completed, we will refund 30% of the amount paid.
- If the doll has been shipped, we do not accept cancellations or changes.
- If the product you receive has any damage, please refer to our Warranty Policy.
Fantove is committed to providing you with the best service. If you have any questions, please feel free to contact us.